Data Protection

The operator of these pages takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and with this privacy statement.
In general it is possible to use this website without entering any personal data. If we collect any personal information (e.g. your name, address or e-mail address), this is always done on a voluntary basis where possible. these data will not be passed onto third parties without your explicit approval.
Please note that data transfer on the Internet (e.g. when communicating by e-mail) may involve lapses in security. It is not possible to protect the data entirely against third-party attacks.


Some of our Internet pages use what are known as “cookies.” Cookies do not damage your computer or contain any viruses. Cookies are used to make our service more user-friendly, effective and safe. Cookies are small text files which are filed on your computer and saved by your browser.
Most of the cookies we use are “session cookies”, which are automatically deleted at the end of your visit. Other cookies are stored on your device until you delete them. These cookies allow us to recognise your browser on your next visit. You can set your browser to tell you when cookies are set, only to allow certain cookies, to accept cookies in certain cases, to exclude them generally and to automatically delete cookies when you close your browser. If you deactivate cookies, the functions on this website may be limited.


The provider of this site automatically collects and store data in “server log files” which your browser automatically transmits to us. This consists in:

  • browser type / browser version
  • operating system used
  • referrer URL
  • host name of the accessing computer
  • time of server query

These data are not attributable to any specific persons. These data are not merged with other data sources. We reserve the right to check this data retrospectively if we become aware of any specific indications of illegal use.


If you send us enquiries via the contact form, we will store the information about you from the form, including the contact details you enter, in order to process your enquiry. We will not share these data without your consent.
If you contact us, the personal data which you send will be stored. The legal basis for the processing of your data is Article 6 (1) of the GDPR, as we have a legitimate interest.
We will process personal data from the contact form or e-mails solely for the purpose of processing your enquiry. In this respect, they will not be passed on to any third parties. The data will be used exclusively for the correspondence.
We will delete your data as soon as they are no longer necessary to achieve the purpose for which they were collected. For personal data from the contact form web form and for those sent by e-mail, this shall be the case when the respective correspondence with you is terminated. The correspondence is terminated when it can be inferred from the circumstances that the relevant issue has been fully dealt with.

Name and address of controller

Technische Werke Coswig GmbH
Karrasstrasse 3
01640 Coswig, Germany

Your rights

Below, we would like to summarise your rights under the General Data Protection Regulation.

  1. Right to withdraw your consent under data protection law, pursuant to Article 7(3) of the GDPR:
  2. Right of access (Article 15 of the GDPR)
  3. Right to rectification (Article 16 of the GDPR)
  4. Right to erasure or “right to be forgotten” (Article 17 of the GDPR)
  5. Right to restriction of processing (Article 18 of the GDPR)
  6. Notification obligation (Article 19 of the GDPR)
  7. Right to data portability (Article 20 of the GDPR)
  8. Automated individual decision-making, including profiling (Article 22 of the GDPR)
  9. Right to object (Article 21 of the GDPR)
  10. Right to lodge a complaint with a supervisory authority (Article 77 of the GDPR)

SSL/TLS encryption

This site uses SSL/TLS encryption for security reasons and to protect the transmission of confidential data, such as orders or enquiries you send us as the operator of this site. You can recognise an encrypted connection from the fact that the browser address bar changes from “http://” to “https://” and from the lock symbol in your browser bar.

If SSL/TLS encryption is activated, the data you send us cannot be read by third parties.

Information, blocking, erasure

Under the legal provisions currently in force, you have a right at any time and free of charge to access the personal data saved regarding you, their origin and recipient and the purpose of their processing, as well as (where relevant) a right to have such data rectified, made unavailable or erased. For information on this, or other questions on the subject of personal data, you can contact us at any time at the address given in the legal notice.


Regarding the contact data published under our obligation to provide company details, we hereby object to the use of such data to send advertising and information materials not specifically requested. The site operators expressly reserve the right to take legal action in the case of the unsolicited sending of advertising information, e.g. as spam e-mails.

Information on the processing of personal data under the General Data Protection Regulation (GDPR) for customers and other data subjects

The following information is intended to give you an overview of how we process your personal data and your rights under data protection law. The specific data processed and the manner in which they are used depends largely on the services requested and/or agreed upon. For this reason, not all of this information will apply to you.

Who is responsible for data processing and who can I contact?

Technische Werke Coswig GmbH
Karrasstraße 3, 01640 Coswig, Saxony, Germany
+49 (0) 3523 53 42 0

If you have any questions about data protection, contact us at

+49 (0) 3523 53 42 29

What sources and data do we use?

We process personal data that we receive in the course of our business relationships from our customers or other data subjects. Where necessary for the provision of our service, we also process personal data which we collect in a permissible manner from publicly accessible sources (e.g. land registers, trade and association registers, the press, the Internet).

Relevant personal data are personal data (name, address and other contact details, date and place of birth and nationality), or identification data (e.g. data for proof of identity). In addition, order data (e.g. a payment order), data which arises through our fulfilment of contractual obligations (consumption data, turnover data in payment transactions) and other data comparable with these categories.

1 e.g. proxies, those interested in products, non-customers

What do we use your data for (purpose of processing), and on what legal basis?
We process personal data in line with the stipulations of the EU General Data Protection Regulation (GDPR) and the German Data Protection Act (BDSG)

a. for the fulfilment of contractual obligations (Article 6 (1b) GDPR)

The data are processed in order to provide services in the context of fulfilling our contracts with our customers or to carry out pre-contractual measures in response to a request. The purpose of processing the data is to provide the required heating output and quantity in line with needs, and may include, among other things, needs analyses and consultancy.

b. in the context of weighing up different interests (Article 6 (1f) GDPR)

Where necessary, we process data extending beyond the actual fulfilment of the contract in order to protect our own legitimate interests or those of third parties. Examples:

  • checking and improving needs analysis processes
  • enforcement of legal claims and defence in the case of legal disputes
  • measures to maintain the security of buildings and plant (e.g. video surveillance, access control)
  • measures to uphold the house rules
  • maintaining IT security

c. on the basis of your consent (Art. 6 (1 a) GDPR)

If you have given us consent to the processing of personal data for certain purposes (e.g. to book pitches, for accounting purposes, direct debit authorisations, etc.), the lawfulness of this processing is based on that consent. Once given, your consent may be withdrawn at any time. This also applies to the withdrawal of consent given to us before 25 May 2018. Withdrawal of consent is only effective for the future and does not affect the lawfulness of the data processing prior to the withdrawal.

d. to fulfil legal requirements (Article 6 (1c) of GDPR) or in the public interest (Article 6 (1e) of GDPR)

Who receives my data?

At TWC, the entities gain access to your data which require that data in order to fulfil our contractual and legal obligations. Service providers and vicarious agents assigned by us may also receive data for those purposes. These are companies in the category of IT services tasked with maintaining and maintaining the accounting system.

Data is only passed on to recipients outside TWC if this is required under the law or if the customer has consented thereto. Under such conditions, recipients of personal data may, for example, be:

- public authorities and institutions (e.g. financial authorities, law enforcement authorities, etc.), if they are required to receive them under the law or regulations.

How long will my data be stored?

We process and store your personal data as long as this is necessary for the fulfilment of our contractual and statutory duties.
If the data are no longer required to fulfil contractual or statutory duties, they shall be erased unless their further processing is – temporarily – needed to meet retention periods set down under commercial and tax law.

Which data protection rights do I have?

Each data subject has the right to access under Article 15 of the GDPR, the right to rectification under Article 16 of the GDPR, the right to erasure under Article 17 of the GDPR, the right to restriction of processing under Article 18 of the GDPR, the right to object under Article 21 of the GDPR and the right to data portability under Article 20 of the GDPR. With regard to the right to access and the right to erasure, restrictions apply under Sections 34 and 35 of the German Data Protection Act (BDSG). Moreover, the data subject has a right to lodge a complaint with the competent supervisory authority (Article 77 DSGVO in conjunction with Section 19 BDSG).

Once given, consent to process personal data may be withdrawn from us at any time. This also applies to the withdrawal of consent given to us before the GDPR came into force, i.e. before 25 May 2018. Please note that the withdrawal only has future effect. It does not affect processing carried out before the consent was withdrawn.

Am I obliged to provide data?

As part of our business relationship, you must provide the personal data that is required to enter into and conduct that business relationship and to fulfil the associated contractual obligations, or the data which we are required to collect by law. Without these data we will generally not be able to conclude, execute or terminate the contract.

To what extent is there an automated decision-making process?

As a rule, we do not use fully automated decision-making to establish and conduct the business relationship, including profiling pursuant to Article 22 of the GDPR.

Google Maps

This website uses the mapping service Google Maps via an API. This is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the features of Google Maps, it is necessary to save your IP address. This information is transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

Google Maps is used in the interest of presenting our online offers in an attractive manner and making it easy to find the places mentioned on our website. This constitutes a legitimate interest within the meaning of GDPR Article 6 (1f).

For more information about how user data is dealt with, please see Google’s privacy policy:

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